Refund & Cancellation Policy

How to cancel

1. Sign in to your account.
2. Go to Account.
3. Select Manage billing.
4. In the Stripe Customer Portal, select Cancel plan.

What happens when you cancel

Cancelling stops future billing — it does not end your access immediately. Your account shows "Pro until <date> — your plan will not renew," and Pro access continues through the end of the period you already paid for. There is no partial-month proration for the remainder of a cancelled period.

Refunds

We consider refund requests made within 7 days of a charge, or in cases of a billing error or an unintended duplicate charge. Refunds are issued to the original payment method and typically appear within 5–10 business days.

How to request a refund

Email gavinegolden@gmail.com with the email address on your account and the approximate date of the charge. We aim to respond within 2 business days.

Refund vs. cancellation are separate actions

A refund does not automatically cancel your subscription, and cancelling does not automatically refund a past charge — they are two deliberate actions. If you want both, ask for the refund and cancel your plan (or ask us to do both when you contact support).

Failed payments

If a renewal charge fails, Stripe automatically retries it over a short grace window; your access continues during that window. If retries are exhausted, your plan reverts to Free until a valid payment method is added.